Terms of Service

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

Withdrawal period: the period during which the consumer may exercise the right to withdraw from the contract.
Consumer: a natural person who is not acting for purposes relating to trade, business, or profession and who enters into a distance contract with a company.
Day: calendar day.
Ongoing transactions: a distance contract relating to a series of products and/or services for which delivery and/or purchase obligations are spread over time.
Durable data carrier: any medium — including email — that enables the consumer or the company to store information addressed personally to them in a way that allows future access and reproduction of the information in unchanged form.
Right of withdrawal: the consumer’s right to cancel the distance contract within the withdrawal period.
Company: the natural or legal person who offers products and/or services to consumers via distance selling.
Distance contract: a contract concluded between a company and a consumer within the framework of an organized system for distance selling of products, digital content, and/or services, using exclusively one or more means of distance communication up to and including the conclusion of the contract.
Means of distance communication: any means that makes it possible to conclude a contract without the consumer and company being physically present in the same place at the same time.
Terms and Conditions: these general terms and conditions of the company.

Article 2 – Company Identification

Company name: Paws For Good
Email address: info@iska-reykjavik.com
Company registration number: provided upon request

Article 3 – Scope of Application

These Terms and Conditions apply to every offer made by the company and to every distance contract concluded between the company and the consumer.

Before the contract is concluded, the text of these Terms and Conditions shall be made available to the consumer. If this is not reasonably possible, the company shall indicate how the Terms and Conditions can be reviewed and shall provide them free of charge upon the consumer’s request.

If the contract is concluded electronically, the text of these Terms and Conditions may be made available electronically in such a way that it can be stored by the consumer on a durable data carrier. If this is not possible, the company shall indicate where the Terms and Conditions can be consulted electronically and shall provide them free of charge upon request.

If specific terms apply to certain products or services in addition to these general Terms and Conditions, the same rules apply, and in the event of a conflict, the provision most favorable to the consumer shall prevail.

If any provision of these Terms and Conditions is found to be invalid in whole or in part, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced, by mutual agreement, with a provision that most closely reflects the original intent.

Situations not explicitly addressed in these Terms and Conditions shall be assessed “in the spirit” of these Terms and Conditions.

Questions regarding the interpretation or content of these Terms and Conditions shall also be resolved “in the spirit” of these Terms and Conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this shall be clearly stated.

The offer is non-binding. The company reserves the right to modify it.

The offer contains an accurate and complete description of the products and/or services offered. Images are intended to provide a truthful representation of the product; errors in images are not binding.

Images are for illustrative purposes only; colors may vary slightly from the actual product.

Each offer includes clear information regarding the consumer’s rights and obligations, including:

  • The price (excluding import duties or customs fees; these are the customer’s responsibility).

  • Shipping costs.

  • How the contract is concluded and the steps required.

  • The possible right of withdrawal.

  • Payment, delivery, and performance periods.

  • The validity period of the offer or price guarantee.

  • Costs of distance communication, if applicable.

  • Whether the contract will be archived and how it can be accessed later.

  • The possibility to review and correct information before finalizing the contract.

  • The languages available for concluding the contract.

  • Any applicable codes of conduct and how they can be consulted.

  • Minimum duration in the case of ongoing transactions.

  • Optional: available sizes, colors, and materials.

Article 5 – The Contract

The contract is concluded when the consumer accepts the offer and fulfills the conditions attached to it.

If acceptance is given electronically, the company shall confirm receipt electronically. Until such confirmation, the consumer may cancel the contract.

The company takes appropriate technical and organizational measures to ensure secure data transmission and a secure online environment.

Within the limits of the law, the company may assess the consumer’s creditworthiness and other relevant factors before concluding the contract. For justified reasons, the company may refuse an order or impose special conditions.

The company shall provide the consumer with information regarding:

  • The address for submitting complaints.

  • The conditions and procedure for exercising the right of withdrawal.

  • Warranties and after-sales service.

  • Offer-related information as described in Article 4.

  • Termination conditions for contracts lasting longer than one year or for indefinite-term contracts.

In the case of ongoing transactions, this information applies only to the first delivery.

All contracts are subject to product availability.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to withdraw from the contract without stating reasons within 14 days. The withdrawal period begins on the day following receipt of the product by the consumer or a designated representative.

During this period, the consumer shall handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to determine whether the consumer wishes to keep it. If the right of withdrawal is exercised, the product must be returned with all accessories, insofar as reasonably possible, in its original condition and packaging, in accordance with the company’s instructions.

To exercise the right of withdrawal, the consumer must notify the company in writing or by email within 14 days of receipt. The product must then be returned within a further 14 days. The consumer must be able to demonstrate that the product was returned on time, for example by providing a shipping receipt.

If notification is not given within the withdrawal period, or if the product is not returned, the purchase shall be considered final.

Article 7 – Costs of Return

The costs of returning products are borne by the consumer.

If the consumer has already made a payment, the company shall refund the amount paid as soon as possible, and no later than 14 days after receiving the notice of withdrawal. A refund will only be made once the company has received the returned product or the consumer has provided satisfactory proof that the product has been returned.

Article 8 – Exclusions from the Right of Withdrawal

The right of withdrawal may be excluded for certain products and services, provided that this is clearly stated in the offer prior to the conclusion of the contract.

The exclusion applies to products that:

  • Are manufactured according to the consumer’s specifications.

  • Are clearly personal in nature.

  • By their nature cannot be returned.

  • Deteriorate quickly or have a limited shelf life.

  • Have prices that depend on fluctuations in the financial market beyond the company’s control.

  • Consist of single newspapers or magazines.

  • Are audio, video, or software recordings where the seal has been broken.

  • Are hygiene products (e.g., underwear or bras) with a broken seal.

The exclusion also applies to services:

  • Related to accommodation, transportation, catering, or leisure activities provided on a specific date or during a specific period.

  • Where performance of the service has begun with the consumer’s explicit consent before the withdrawal period has expired.

  • Relating to lotteries and games of chance.

Article 9 – Prices

During the validity period of the offer, prices of products and services shall not be increased, except in the event of changes in value-added tax (VAT).

The company may offer products or services whose prices are subject to financial market fluctuations beyond its control. In such cases, prices are indicative only, and this shall be clearly stated in the offer.

Price increases within three months after the conclusion of the contract are permitted only if required by law.

Price increases after three months are permitted if:

  • They result from statutory regulations; or

  • The consumer has the right to terminate the contract as of the effective date of the price increase.

Delivery shall take place in accordance with applicable law, in this case outside the EU. Import duties and customs charges are the responsibility of the recipient and shall be collected by the postal or shipping carrier.

All prices are subject to printing and typographical errors. The company shall not be liable for the consequences of such errors.

Article 10 – Conformity and Warranty

The company warrants that the products and services comply with the contract, the description in the offer, reasonable standards of reliability and usability, and applicable laws in effect at the time of the contract. If expressly agreed, the company also warrants that the product is suitable for a specific purpose.

Any warranty provided by the company, manufacturer, or importer does not affect the consumer’s statutory rights against the company under the contract.

Defective or incorrectly delivered products must be reported in writing within 14 days of delivery. Products must be returned unused and in their original packaging.

The company’s warranty period is the same as that of the manufacturer. The company is not responsible for the consumer’s ultimate use of the product or for advice regarding its use.

The warranty shall be void if:

  • The consumer has had the product repaired or modified by a third party.

  • The product has been used under abnormal conditions, handled negligently, or used contrary to instructions.

  • The defect results from legal requirements relating to the nature or quality of the materials used.

Article 11 – Delivery and Performance

The company undertakes to accept and process orders with the utmost care.

In accordance with Article 4, the company shall fulfill accepted orders promptly and with due care, and in any event no later than 30 days, unless a longer delivery period has been agreed with the consumer.

If delivery is delayed or an order cannot be fulfilled in whole or in part, the consumer shall be notified within 30 days. In such cases, the consumer may terminate the contract at no cost and is entitled to a refund.

In the event of termination, the company shall refund any amounts paid as soon as possible and no later than 14 days.

If delivery of the ordered product is impossible, the company will endeavor to provide a substitute product. It shall be clearly stated that a substitute product is being supplied. The right of withdrawal shall remain applicable, and the costs of return shall be borne by the company.

The risk of damage and/or loss remains with the company until the product has been delivered to the consumer or the consumer’s designated representative, unless otherwise agreed.

Article 12 – Fixed-Term and Ongoing Contracts: Duration, Termination, and Renewal

Termination:
The consumer may terminate an indefinite contract for the regular supply of products or services at any time, in accordance with the agreed terms, with a maximum notice period of one month.

A fixed-term contract may be terminated at the end of its term under the same conditions and with a maximum notice period of one month.

The consumer may:

  • Terminate contracts at any time without being bound to a specific date or period.

  • Terminate the contract in the same manner in which it was concluded.

  • Always observe the notice period stipulated by the company.

Renewal:
A fixed-term contract shall not be automatically renewed for a new fixed term, except in limited cases such as subscriptions to newspapers or magazines.

A fixed-term contract may be automatically renewed only into an indefinite contract, provided that the consumer may terminate it at any time with a maximum notice period of one month (three months in exceptional cases).

Trial or promotional contracts with a duration of less than one year shall not be automatically renewed and shall terminate at the end of the trial period.

Duration:
If a contract has a duration of more than one year, the consumer may terminate it after one year with one month’s notice, unless reasonableness and fairness preclude such termination.

Article 13 – Payment

Unless otherwise agreed, payment shall be made within 7 days from the commencement of the withdrawal period as referred to in Article 6. For services, this period begins once the contract has been confirmed.

The consumer shall immediately notify the company of any inaccuracies in payment details provided.

In the event of non-payment, the company may, within the limits of the law, charge reasonable costs that have been communicated to the consumer in advance.

Article 14 – Complaints Procedure

Complaints regarding the performance of the contract must be submitted within 7 days after the defect has been identified, accompanied by a clear description of the issue.

The company shall respond within 14 days of receipt of the complaint. If a longer response time is required, the company shall send an acknowledgment indicating when a detailed response can be expected.

If a complaint cannot be resolved amicably, a dispute shall arise that may be submitted to a dispute resolution body.

Submitting a complaint does not suspend the company’s obligations unless expressly agreed in writing.

If a complaint is found to be valid, the company shall, at its discretion, replace or repair the relevant product free of charge.

Article 15 – Governing Law

All agreements between the company and the consumer to which these Terms and Conditions apply shall be governed exclusively by the laws of the United Kingdom, even if the consumer resides outside the United States.